FAQ

SIZING

What if I don’t know my Pooch’s size?

Shoot us a DM on Instagram and we’ll give you our suggested size.

 

SHIPPING

How long will my order take?

It takes at least 7 working days for your custom bandana to be made. We will contact you the day before we ship out to coordinate shipping arrangements.

 

What couriers do you use?

We ship via Top Dynamics for our regular courier and GrabExpress

 

Can you do same day deliveries?

Because all our bandanas are individually handmade and customized, we are unable to ship on the same day as you order. For rush orders, send us a DM on instagram!

 

CUSTOMIZATION

Can I put a different text or logo on my Pooch's bandana?

Definitely! Shoot us a DM on Instagram and we'll help you get what you want. 

 

PAYMENT

What are your modes of payment?

BANK DEPOSITS/TRANSFERS can be made through BDO, BPI or GCash. Once your order has been made, bank details and instructions will be shows on the order confirmation page.

 

RETURNS

What is your return policy?

If you are unsatisfied with our product, please let us know how we can help. Kindly note that shipping costs are non-refundable.

 

What if you send me the wrong order?

We’ll be very sorry to hear this. Send us an email or message us on Instagram and we will resolve this for you.